Privacy Policy

This Privacy Policy describes how Running Light Software (“we,” “us,” or “our”) collects, uses, and shares information when you use Resolved — our business phone and messaging service at www.runlt.com and the Resolved iPhone app.

Resolved is a tool for businesses and their authorized managers. It is not a consumer social app and is not directed at children.

1. Who this covers

We handle two kinds of information:

• Account users — managers and staff who sign in to the website or iPhone app.
• End customers — people who call or text a business that uses Resolved (callers, SMS contacts, form submitters, and payment customers of that business).

For end-customer information, the business that holds the Resolved account is typically the organization you interacted with. We process that information to provide the service to that business. If you called or texted a business and have a question about your data, start with that business. Account users should contact us at the address below.

2. Information we collect

Account and sign-in. Phone number, name, role, location or business membership, verification codes, and authentication tokens. Sign-in uses a code texted to your manager phone number. The iPhone app stores sign-in tokens, your Apple Push Notification token, and Live Activity tokens in the device Keychain.

Calls and voicemail. Call time, duration, numbers involved, routing outcome, caller identification (name, address, and line type when available), notes, tags, resolve status, recordings, voicemails, transcriptions, and AI summaries. If in-app calling is on, the iPhone app uses the microphone so you can answer and place calls.

Messages. SMS and picture-message content, delivery status, templates you send, translation of messages when that feature is used, and conversation resolve/archive history. If you attach a photo in the app, that image is uploaded and sent as part of the message. The app uses the system photo picker; it does not get ongoing access to your entire photo library.

Contacts, forms, and resources. Contact records the business stores (name, numbers, email, notes, custom fields), resource pages sent by text, form links, and form answers including uploaded files.

Device and notifications. Device type, app version, notification preferences, and tokens needed to deliver call alerts, message alerts, and Lock Screen / Dynamic Island Live Activities. We log app and web activity (for example, which screens were used) so businesses can see how the product is being used.

Support and operations. Messages you send us, diagnostic logs, and security logs (such as sign-in attempts).

We do not collect precise GPS location, your iPhone address book, advertising identifiers, or data for third-party ads. We do not use the app to track you across other companies’ apps or websites.

3. How we use information

• Provide the phone system: routing, ringing, in-app calling, voicemail, recordings, and callbacks that show the business number.
• Deliver and display texts, including translations and picture messages.
• Identify callers, reduce robocalls, and show call history and AI summaries to authorized staff.
• Send alerts (push, Live Activity, or SMS) that a manager has opted into.
• Let staff manage contacts, forms, resources, on-call routing, and (where enabled) payments.
• Operate, secure, debug, and improve the service, and communicate about the account.
• Comply with law, enforce our terms, and protect the rights and safety of our customers and the public.

4. How we share information

We do not sell personal information. We do not share it for cross-context behavioral advertising.

We share information only as needed to run Resolved:

• The business account — authorized users at that business can see calls, messages, contacts, and related records for their locations.
• Telephony and messaging. Twilio (voice, SMS, number lookup). Trestle (caller identification via lookup). Apple (CallKit / VoIP push when you answer calls in the app).
• Notifications. Apple Push Notification service and our push relay, including Live Activity updates.
• Speech and language. Deepgram (transcription). Google (translation and text-to-speech). xAI (AI summaries and optional SMS / web assistants where the business has turned them on).
• Payments. Stripe, when the business uses Resolved payments.
• Infrastructure. Cloud hosts, databases, and object storage (including Cloudflare) that store recordings, voicemail, images, and backups.
• Legal. If required by law, legal process, or to protect rights, safety, or the service.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction under this policy.

Service providers are allowed to use the information only to perform work for us or the business customer, not to market their own products to you from this data.

5. Data on your iPhone

The Resolved app stores sign-in and push tokens in the iOS Keychain. Call and message content is loaded from our servers while you are signed in; it is not used to build an advertising profile. Signing out removes this app’s tokens from the device and stops app alerts for that account. Microphone access is used only for in-app calls. Photo access is limited to images you pick to send.

6. Retention

We keep account, call, message, recording, and related records for as long as the business account is active and as needed to provide the service, resolve disputes, and meet legal and operational requirements. A business may archive or delete records from the product according to the tools available on their account. You may ask us to delete your manager account as described below. Backup copies may persist for a limited time after deletion.

7. Security

We use administrative, technical, and physical safeguards appropriate to a hosted phone and messaging service, including encrypted transport (HTTPS), access controls, and token-based app sign-in. No method of transmission or storage is 100% secure. Please keep your signed-in devices in your possession and sign out if you leave the team.

8. Your choices and rights

• Notifications. Control Live Activities, call alerts, and message alerts in the app’s Settings, and in iOS Settings. You can also sign out.
• In-app calling. Turn off “Ring calls in this app” to go back to ringing your cell.
• SMS opt-out. End customers can text STOP to a business number where that applies; we honor carrier opt-out rules.
• Access and deletion. Account users may request access to or deletion of their manager information by emailing us. End customers should contact the business they called or texted; we will help that business where we can.

If you are a California resident, you may have the right to know, delete, and correct personal information, and to opt out of “sale” or “sharing” as those terms are defined under California law. We do not sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights. To make a request, email us from the address associated with your account. We may need to verify your identity. An authorized agent may submit a request as permitted by law.

9. Children

Resolved is a business service. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.

10. International

We are based in the United States. If you access Resolved from another country, your information is processed in the United States and in the countries where our providers operate.

11. Changes

We may update this policy from time to time. The “Last updated” date at the top will change, and the current version will always be at www.runlt.com/privacy.cfm. Material changes will be communicated in a manner appropriate to the service (for example, in-product notice or email to account contacts).

12. Contact

Running Light Software
Email: info@runninglightsoftware.com
Web: www.runninglightsoftware.com

For privacy requests, include “Privacy” in the subject line and the phone number on your Resolved login.